SHIPPING COSTS Prices The prices presented in ServiDerma do not include VAT, which will be charged on the invoice, according to current regulations. Shipping ServiDerma offers several types of shipping depending on the costumer's needs.
Standard: Delivery at street level.
Plus: Delivery within the customer¡s domicile.
Total: Delivery at the customer's address with unpacking and assembly.
Each shipment is duly insured until your inquiry. Please check the number of packages and their condition upon receipt. If you find any anomaly, please note it on the delivery note. The carrier is responsible for the number of packages and their condition. To report an incident in transport, you must inform us by phone +34 935 338 338 338 or by email to info@serviderma.com, indicating the order number and the problem. Once we receive the incident we will try to solve it in the best way and in the shortest time possible. Conditions valid for Peninsula (including Portugal) and Balearic Islands. Shipments to the Canary Island, Ceuta and Melilla These orders are exempt from VAT and considered export. The customer is responsible for the local taxes and fees that may apply in each case. For transport costs:
Each shipment is properly insured until your inquiry. Please check the number of packages and their condition upon receipt. If you find any anomaly, please note it on the delivery note. The carrier is responsible for the number of packages and their condition. To report an incident in transport, you must inform us by phone +34 935 338 338 338 or by email to info@serviderma.com, indicating the order number and the problem. Once we receive the incident we will try to solve it in the best way and in the shortest time possible. Delivery time Any order is processed and shipped immediately, except in the case of stock shortage. In this case, if the stock cannot be quickly reestablished, more than one shipment will be made, however, there will be no cost for the customer, since the additional costs will be paid by TechDerma. The approximate delivery time will be one or two working days, except for clinical furniture, equipment, the aforementioned stock-outs and possible setbacks and delays with transport. An order will be considered delivered when the delivery note is signed by the customer. It is in the 24 hours following the reception of the order, when the customer must verify the products and expose the objections that could exist. In the event that a product is not available in a period exceeding 4 days, the customer will be informed of the delivery time of that product, if it is very high will be offered another similar. Likewise, the customer will have the possibility of:
Domicile All orders will be delivered free of charge. To facilitate the delivery by our carrier the customer can inform us of the desired delivery times, being the responsibility of the carrier to comply with them. In case of bulky shipments the price only includes standard transport to the address at street level. In case the customer wants a personalized delivery TechDerma also offers this service, you can make the transport Plus (delivery within the customer's home) and Total transport (delivery within the customer's home with unpacking and assembly). Returns According to the provisions of the Royal Legislative Decree 1/2007, of November 16, 2007, you as a customer have a period of fourteen days from receipt of the goods ordered. All goods must be returned in their original packaging, in perfect condition, unused and protected so as not to receive any damage with seals or adhesive transport tapes. Otherwise ServiDerma reserves the right to refuse the return. After the period of fourteen days from the date of receipt, returns will only be accepted with the prior approval of TechDerma SL, otherwise the return will be refused and resent. The returns originated for reasons of our responsibility, will be paid in full, being the postage and expenses incurred at our expense. Once the goods have been received and checked that they are in perfect conditions, the refund will be processed if so indicated. The transport expenses originated by the return will be paid by the customer. Payments via bank transfer for returns will have a maximum period of 30 days for administrative procedures, although we try not to take more than 7 days. Return Conditions Returns of the following products will not be accepted, as established by Law 47/2002 of December 19, 2002, amending Law 7/1996 of January 15, 1996, on the Regulation of Retail Trade, for the transposition into Spanish law of Directive 97/7/EC on distance contracts, and for the adaptation of the Law to various Community Directives.
|